A. Zazen Beauty Salon Policies / FAQs

IMPORTANT UPDATE:

Zazen will only be doing Microblading/Nano Brows, Lash Services, Permanent Makeup, and Tiny Tattoos at our location at 152 E. Gay St, West Chester, PA.    Our Nail Location at 200 E. Gay St has officially transitioned to new ownership.

For any questions or concerns about your service, please email info@zazenbeauty.com.  (Please read all the details below.). If you need to cancel or reschedule your appointment, please email info@zazenbeauty.com or call 610-430-1400. Please do not cancel or reschedule appointments via Text Message.

For Brow Clients who Need Touch ups:   Microblading/Nano Brow/PMU Clients who need touch ups, please email info@zazenbeauty.com .  Please also send brow pics (selfie) up close. If you got your brows done at another place, please send pictures of your brows with no makeup to the email above. (Even if it's been many years).

You may also send pictures or questions through Direct Message us on Facebook @zazenwestchester or on Instagram @zazenbeauty.

Microblading/PMU Appointment Scheduling Policy - **$150 Non-Refundable Booking Fee Deposit**.

IMPORTANT:  There is a $150 Non-Refundable, Non-Transferable booking fee required to book your appointment.  Booking Fee will go towards the balance of the service.  This is because we block off several hours for the appointment.  **Booking Fee Deposit is Non-Refundable**.   If you have questions about the service, email us at info@zazenbeauty.com or call 610-430-1400 and our Microblading Client Specialist will answer any questions.  

Microblading / PMU Rescheduling Policy:  Client must give at least 5 days notice Prior to Appointment date to reschedule an appointment, otherwise there is an additional Rescheduling Fee of $100 to reschedule your Microblading or PMU appointment.  

Microblading / PMU Cancellation/No Show Policy:   including Microblading, Ombre Brows, Nano Brows, Lip Blush, and/or Eyeliner that are Cancelled or No Show will forfeit booking fee deposit.    (This is because we block off several hours for the appointment).     

Touch Up Policy:  For touch ups greater than 10 weeks, pricing may vary depending on the months since first appointment.  Typically there is a 11 Week to 11 month touch up pricing and 12 Month to 18 Month Pricing, and 18-24 months.  Anything greater than 24 months is subject to full brow pricing.   For New Clients,  Touch Up session must be scheduled within 6-10 weeks after initial appointment otherwise you may be subject to our standard Annual Touch Up Pricing listed above.

**FREE TOUCH UP POLICY: For touch up scheduled 6-8 weeks later***

For any brow, eyeliner, or lip service that includes a Free Touch Up scheduled 6-8 weeks later of your initial appointment: We understand that life happens, but please note, if you cancel, reschedule, or no show within 5 days of your appointment time, there is a $100 dollar rescheduling fee.  This is because we block off several hours for your appointment and it is challenging to fill in at the last minute.  Please be mindful and respectful of your technician's time.  Your service typically takes 2 sessions:  Initial Session + Touch Up Session scheduled 6-8 weeks later.  Your 6-8 week Touch up Session is typically Free but must be scheduled within 6-8 weeks of your initial session.  If you cancel and reschedule your 6-8 week Touch Up Appointment OUTSIDE of the 6-8 week timeframe, then it will fall into our normal touch up pricing of 11 weeks to 11 months, 12-18 months, or 18-24 months.   i.e. Your 6-8 week appointment must be within the 6-8 weeks otherwise it will fall within our standard touch up pricing. 

Tiny Tattoo Policy:

Tiny Tattoo Appointments that are Cancelled, No Show, or Rescheduled within 48 hours of the appointment will forfeit booking fee deposit. 

Microblading/Powder Brow Consultations: Typically Consultations are done before right before your appointment, however this Specific Consultation is for those who want to schedule a Separate consult before scheduling an appointment for the service. Some clients prefer to come in for a separate consult BEFORE their appointment. Consultation Cost: $25 dollar deposit that will be Applied as a Credit to your service. If you decide you do NOT want Microblading or Powder Brows, we will REFUND the deposit. Please note Consultations that are Cancelled, Rescheduled, or No Show within 48 hours of consultation appointment date/time will forfeit booking fee deposit. *. You can book online a separate consult at zazenbeauty.com or call 610-430-1400 for a separate consultation.


**Outside Brow Clients **: For Microblading/Nano/Powder Brow Clients who got their brows done Outside of Zazen that want to get their brows fixed at Zazen: If you got your brows done Outside of Zazen, your touch up pricing may or may not require 2 sessions. Please note, if your brows require 2 sessions, you will be required to pay the difference from regular pricing. Example: If you got your brows done OUTSIDE Zazen and we quote an Annual Touch Up Pricing, but then your brows require a second touch up session 6-8 weeks later; you will be required to pay the difference of Regular Pricing - Annual Touch Up Pricing. This is only for Clients who got their brows done Outside of Zazen Beauty *


- Lash Appointments:  IMPORTANT Cancellation/Rescheduling/No Show Policy:  Lash or Nail appointments that are Cancelled/Rescheduled within 48 hours of the appointment time may forfeit deposit and/or be subject to 50% cost of services.   

– Because we are an appointment based salon, please try to arrive at least 10 mins before your appt.  If you are late and/or don't show up, your appointment may be cancelled and/or rescheduled and you may forfeit 50% of your appointment cost and/or forfeit your deposit.   

-  Cash Tips or Venmo Tips Only.

-  Gift cards can only be used for salon services and NOT Tip.  Unfortunately, There are no refunds on Gift Cards***

-- If you are not familiar with West Chester, PA, Would recommend you add an extra 15-20 minutes of travel time since parking may be a challenge. 

– Street Parking or Parking Garage located at 14 E. Chestnut, West Chester, PA.  (Parking Free on Sundays).  Parking garage is 1 block from Salon.

– No Guests allowed during appts.

-Services and prices may be subject to price changes without any notice***


*** For Microblading/Nano Brows, Ombre, Lash Line, or Lip Blush PMU Clients: VERY IMPORTANT BELOW:

- New Microblading and PMU Clients PLEASE REVIEW PRE-CARE >> https://zazen-beauty.helpscoutdocs.com/article/9-pmu-client-pre-care

- Already got Microblading from another salon/location?:  If you have had previous work done to your eyebrows at another place including Microblading, Powder Brow, or Eyebrow Tattoo,  please email 3 pictures of your brows to info@zazenbeauty.com BEFORE BOOKING AN APPOINTMENT.  We will need to assess your brows if they have been done by another place before we do the service 

- Deposit Policy:  Deposits Required for all appointments. Will go towards the cost of the service. 

- Client Pictures and Transformations - Find more pictures and videos of our work on Instagram here: https://www.instagram.com/zazenbeauty/


Brow/Lash  Address: Zazen West Chester

152 E. Gay St,  West Chester, PA 19380. 

Main Salon Google Maps Link for GPS:  https://g.page/ZazenBeautyMicrobladingStudio?share.


Parking Garage Address:

  • 14 E. Chestnut, West Chester, PA 19380.   This is about 1 block from our salon.
  • Can also park on Metered Street Parking (Accepts Credit Card) - Either on Gay Street or Market Street. (Both are one way streets).
  • There is also Free Parking on Gay ST BEFORE the Salon address. (BEFORE THE SALON ADDRESS).

Important Travel Info

  • **Important Travel Info** PLEASE READ: If this is your first time in West Chester, PA, we recommend to add an extra 15-20 minutes to find parking. *
  • ***The main street to go into Town called Gay Street is closed for outdoor dining on the weekends. Please add an extra 15 mins to find parking. **

Please be aware that we are human and may make mistakes but will always try to address any situation or issue and make it better for you. 

If you have any questions or concerns about your service, please email info@zazenbeauty.com. 

PS: ** Please read the Appointment Cancellation and Rescheduling policies up top. ***

PPS: Because we block off several hours for appointments,  Please read the Appointment Cancellation and Rescheduling policies up top. *

PPS: If you need to cancel or reschedule your appointment, please email info@zazenbeauty.com or call 610-430-1400. *** Please do not cancel or reschedule appointments via Text Message. ***